🧱 Top Hat Chimney & Masonry – Frequently Asked Questions

General

  • Q: How long have you been in business?

    Top Hat Chimney & Masonry was founded in 1979 by Michael Coggins and has been family-owned and operated ever since, bringing over 40 years of experience to every project

  • Q: What services do you offer?

    We specialize in:

    • Chimney repairs and rebuilds
    • Tuckpointing and mortar repair
    • Chimney cap and crown installation
    • Chimney waterproofing
    • Masonry restoration
    • Brick and stone repair
    • Fireplace repair and inspection
    • Chimney liner install/ replacement

  • Q: Are you certified and insured?

    Yes! We are fully certified and insured for all masonry and chimney work. Your home is in safe hands with us.

  • Q: Do you provide free estimates?

    We do not offer free estimates at this time. However, if you choose to move forward with us for your project, the estimate fee will be applied toward the total cost of the work completed.

  • Q: What areas do you serve?

    We proudly serve the Greater Piedmont Triad area, including Greensboro, Winston-Salem, High Point, and surrounding communities. Not sure if you're in our service area? Give us a call - we're happy to help!

Chimney Services

  • Q: How do I know if my chimney needs repair?

    Common signs include:

    • Cracked or missing bricks/mortar
    • Leaning or separating chimney
    • Water leaks or stains around your fireplace
    • Draft issues or smoke indoors
    • Rusted or missing chimney cap

  • Q: What is tuckpointing and why is it important?

    Tuckpointing is the process of removing and replacing deteriorated mortar joints. It helps maintain the structural integrity of your chimney and prevents water infiltration.

  • Q: How often should I have my chimney inspected?

    The National Fire Protection Association (NFPA) recommends annual chimney inspections, especially if you use your fireplace regularly.

  • Q: Can you repair a chimney that’s leaking water?

    Yes! We specialize in chimney waterproofing and flashing repair to stop leaks and prevent future water damage.

Masonry Services

  • Q: Do you only work on chimneys?

    No, while chimneys are our specialty, we also provide expert masonry services for walls, porches, steps, walkways, foundations, and more.

  • Q: Can you match the color and style of my existing brick or stone?

    Yes. We carefully source materials to ensure the closest match possible so your repair blends seamlessly with the rest of your home.

  • Q: Do you handle historical masonry restoration?

    Yes, we specialize in historical masonry restoration, ensuring that repairs blend seamlessly with the original structure while preserving its historical integrity.

  • Q: What types of masonry work do you specialize in?

    We specialize in various masonry services, including:

    • Brick and stone restoration
    • Mortar matching and repointing
    • Porch and foundation repairs
    • Stucco repairs
    • Graffiti removal
    • Gravestone cleaning and restoration 

  • Q: Do you provide services for both residential and commercial properties?

    Yes, we offer our full range of services to both residential and commercial clients throughout the Greater Piedmont Triad area.

Scheduling & Payment

  • Q: How soon can you start my project?

    Timelines vary based on the scope of the work and the season. After your estimate, we’ll provide a projected start date and keep you informed throughout the process.

  • Q: What payment methods do you accept?

    We accept most major credit cards, checks, and electronic transfers. Please note that a 3.5% processing fee applies to credit card payments.

  • Q: Do you offer any warranties?

    Yes, we stand by our work and offer warranties on both materials and labor. Specific warranty terms will be included with your estimate.